Frequently Asked Questions

Available payment methods are shown securely at checkout and may vary depending on the payment options currently enabled in the store.

Payment details are handled through the secure payment provider used at checkout. DigiVisionWorld does not use your payment details for purposes unrelated to processing your order.

Refund eligibility depends on the product terms, the applicable refund window and mandatory consumer rights. See our Refund Policy for details.

After a completed purchase, your available download information is shown through the EDD purchase flow and sent to the email address used at checkout. You can also access eligible downloads from My Account → Downloads.

Download access can be limited by store or product security settings. Depending on the purchase, a download link may expire or reach its allowed download count. Eligible files remain available according to the access granted to the purchase.

Formats vary by product and may include PDF, PNG, SVG, Canva templates or other digital files. The exact formats are listed on each individual product page.

Client and commercial work requires the applicable Commercial License where one is offered. Always check the individual product page and our License & Terms before use.

No. Reselling, redistributing or publicly sharing the original source files as standalone resources or products is not permitted under the applicable license.

Whether an account is required depends on the checkout settings used by the store. EDD can support guest checkout, account-required checkout or automatic account creation.

Go to the Login page and use the password reset option provided by EDD.