01
Check your email
After checkout, EDD sends purchase information and available download details to the email address used for the order. Check your spam or promotions folder if you don't see the message.
We're Here to Help
Support
Questions about your order, a download issue, or something else? Reach out — we typically reply within 1–2 business days.
FAQ
Quick answers to common questions
Download Help
Trouble accessing your files?
Refund Policy
Learn about refund terms
Send us a message
Response Time
1–2 business days
Secure & Private
Your information is used to handle your support request.
Download Help
A quick guide to finding, opening and accessing your files.
02
Visit My Account
Log in and open My Account → Downloads . Available files are shown according to the access and download settings attached to your purchase.
03
Open your files
PDF files open in a browser or PDF reader. Canva products use the supplied Canva link. SVG and PNG files work with compatible design and image software.
04
Still stuck?
Contact support and include your order number where available. We'll help you identify the issue and the next step.